Welcome to our online pet shop! Before you proceed with making a purchase, we kindly ask you to read and understand our terms and conditions. By using our website and placing an order, you acknowledge that you have read, understood, and agreed to abide by these terms.
PRODUCT INFORMATION
We strive to provide accurate and detailed information about the products listed on our website. However, we cannot guarantee the accuracy or completeness of such information. The images displayed on our website are for illustrative purposes only, and the actual product may vary.
PRICING AND PAYMENTS
The prices displayed on our website are subject to change without prior notice. We accept various payment methods as indicated during the checkout process. We make use of the Yoco payment gateway. Yoco accepts all VISA and Mastercard debit and credit cards. By providing your payment information, you confirm that you are authorized to use the selected method and authorize us to charge the specified amount. Our website is protected by an SSL certificate and security plugins. We do not process any card payments or information directly on the website but rather through Yoco, the payment gateway.
ORDER CONFIRMATION
After placing an order, you will receive an email confirmation containing the details of your order. This email serves as an acknowledgment of your purchase but does not guarantee acceptance or availability of the product. We reserve the right to cancel or refuse any order at our discretion.
DELIVERY
We strive to process and dispatch orders in a timely manner. However, delivery times may vary depending on your location and other factors beyond our control. We will make reasonable efforts to keep you updated regarding any delays or issues with your order.
RETURNS AND REFUNDS
We want you to be satisfied with your purchase. We handle refunds on a case-by-case basis. If you receive a damaged or incorrect item, please contact us at [email protected]. We may require photographic evidence of any damages or issues. Please note that we do not accept returns for change of mind or personal preference.
PRIVACY
Your privacy is important to us. We will handle your personal information in accordance with our Privacy Policy, which can be found on our website.
INTELLECTUAL PROPERTY
All content on our website, including images, text, and logos, is protected by intellectual property laws. You may not use, reproduce, or distribute any of our content without our prior written consent.
LIMITATION OF LIABILITY
We strive to provide accurate information and quality products. However, we are not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or the purchase and use of our products.
CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at [email protected]